Shipping & Returns
Shipping and handling fees are as follows. Company reserves the right to use any shipping service we choose to ship products to you. We offer ground and rush shipping options.
Hemp CBD products are currently not available for shipping outside of the 48 Contiguous U.S.
48 CONTIGUOUS U.S.
Ground: $7.95 (7-10 business days) - Free with standard purchase.
Rush: $15.95 (3-5 business days)
We also ship to: Alaska, Hawaii, Puerto Rico, Guam, Northern Mariana Islands, U.S. Virgin Islands, and American Samoa, and Canada. Orders shipping to Canada are currently $29.95 through UPS service with tracking. All other orders will incur an additional surcharge of $9.95.
*All delivery times above are based on average in-transit time, after the order has been processed by our fulfillment warehouse. Orders are processed during EST business hours Monday - Friday.
All shipping prices are quoted in United States dollars. No C.O.D. orders can be accepted.
The posted shipping time frame is contingent upon credit card approval and may be delayed should we experience difficulties in obtaining authorization or during holidays.
There may be occasional delays beyond the posted order processing time. If the delay is more than ten business days, we will send you an e-mail message notifying you of the delay. If the delay will be less than ten business days, we will ship the product as soon as it is received. If your product is on backorder for more than twenty business days, we will send you an e-mail message asking if you want to cancel the order. If you do not advise us that you would like to cancel the order, we will process the order and sent it to you.
When your order ships, you will be provided with a tracking number via email. If you lose this email, you may call our customer service center for tracking information. We do not guarantee any specific delivery dates or times. These shipping terms are accepted by you by placing an order with us.
RETURNS & EXCHANGES
If for any reason you are not happy with your first purchase of an O-Shot product, simply return all unused and unopened products to receive a full refund, less shipping and handling fees. Any orders past the initial money back guarantee, can be returned or exchanged within 30-days if they are in the original, unopened package or if they are defective.
You must return both opened and unopened product in its original packaging and have proof of purchase through this Site. Customer is responsible for return shipping. We do not accept product returns sold by third-party sellers.
To return a product, you must first call Omax Customer Care at 1-800-765-6691 to receive a return authorization number. We will need your order number or email address associated with your account. Any products that are refused or returned to sender will be subject to a 25% shipping and processing charge.
Once we receive the returned product, we will refund the purchase price less original shipping and handling fees (if any). We will notify you once your return has been received and we have issued your refund. In all cases, refunds will be given in the same form of payment as the original method of payment. Please allow up to 10 days after we have processed the refund for your bank to credit your account.
To make a return or exchange, please follow these steps:
Obtain a Return Merchandise Authorization (RMA) number. This is required for us to process and track your return. You can obtain an RMA number by calling 1-800-765-6691 Monday – Friday between 8am and 7pm EST. Please include your order number or the email you used to place your order.
Include the RMA number inside the box with a copy of your packing slip or original order confirmation.
Ship all unopened and opened product to the Great Lakes Fulfillment address listed below. Returns sent to any othe address will not be processed. Please keep the tracking number for the return package to ensure it has been received by our warehouse.
Return postage is at the buyer’s expense. Any returned package sent “Return to Sender” will be subject to a 25% processing fee to cover return shipping and handling.
Great Lakes Fulfillment
41 Canal Street
Lewiston, ME 04240